Straight Answers to Real Account Questions
This page covers the questions that actually come up when you're setting up your account, moving money, or trying to reach us. We've organized it around the things that matter most: which states can access the lobby, how PayPal and Venmo deposits clear, what happens when you request a withdrawal, and how identity verification works before your first payout. Players in Charlotte,
for example, will want to check state eligibility before opening an account. We also cover Play+ prepaid cards, mobile browser access versus app access, and what to do if your account gets flagged during a transaction. Each answer reflects how the platform actually operates — not a generic script. If you don't find what you need here, live chat connects you directly
with our support team during operating hours.
- PayPal
- Venmo
- Play+ Prepaid
- Live Chat Support