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How mycachecreek Handles Your Personal Information

Your account data belongs to you — we collect only what we need to run your wallet, process PayPal and Venmo transactions, and keep your account secure.

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mycachecreek How mycachecreek Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy

Have a question about your data, a request to access what we hold, or a concern about how a payment record was stored? Our account support team handles privacy inquiries through the channels below. When contacting us about a data request, include your registered email address and the nature of your request — deletion, correction, or access — so we can route it to the right team without delay.

Live Chat Open the chat widget in your account dashboard to reach a support agent directly. Privacy and data requests submitted here are logged and tracked to resolution.
Email Support Send your data request or privacy question to our support address listed in your account settings. Include your registered email so we can verify your identity before acting.
Account Settings Panel Several privacy actions — including cookie preferences, marketing opt-outs, and communication settings — can be handled directly inside your account without contacting support.
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Security and honesty about data handling are not afterthoughts here. Every layer of our account infrastructure — from how Play+ card activity is logged to how game-session history is stored — is built with these four principles in place. We review these practices regularly and update this policy when anything changes.

Encrypted Storage

Account credentials, identity documents, and payment references are stored using encryption at rest. Access within our systems is role-restricted, meaning not every internal team member can view your personal data.

Data Retention Limits

We do not hold your data indefinitely. Transaction records linked to PayPal, Venmo, or Play+ are retained for the period required by applicable financial regulations, then scheduled for deletion or anonymization.

No Third-Party Data Sales

Your account data is never sold to advertisers, data brokers, or other platforms. We share data with processors like PayPal only to the extent needed to complete your transaction.

Your Correction and Access Rights

You can request a copy of the personal data we hold on your account, ask us to correct inaccuracies, or submit a deletion request. We acknowledge these requests within a reasonable timeframe and confirm the outcome in writing.

Common Questions About Your Data and Privacy

The questions below cover what we actually get asked about account data, payment records, and your rights under this policy. If something isn't answered here, reach out through live chat or email and we'll walk you through it.

We collect your name, email address, date of birth, and any identity verification documents needed to confirm eligibility under state law. Payment method details like PayPal or Venmo are processed by those platforms directly.

We share data only with payment processors — PayPal, Venmo, and Play+ — strictly to process your transactions. We do not sell, rent, or trade your personal information to any advertiser or data broker.

Submit a data access request via live chat or email support using your registered address. We'll verify your identity and provide a summary of the personal data associated with your account.

Yes. Send a deletion request through email or live chat. Note that transaction records tied to PayPal, Venmo, or Play+ activity may be retained for the period required by applicable financial regulations before full deletion.

We use cookies to keep your session active, remember preferences, and understand how the platform is used. You can adjust or withdraw cookie consent at any time through the cookie preference panel inside your account.

No. When you pay through PayPal, Venmo, or a Play+ card, the payment is handled by those processors. We receive only a transaction reference and confirmation status — your payment credentials are never stored on our servers.
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Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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