Reference

Your Rights and Obligations on mycachecreek

These Terms & Conditions govern every aspect of your mycachecreek account — from opening your wallet to placing a wager, funding via PayPal or Venmo, and requesting a withdrawal.

State-eligible access onlyPayPal, Venmo, Play+ coveredAccount-holder obligations definedDispute process outlinedTerms subject to update
Explore the Lobby Read FAQ
mycachecreek Your Rights and Obligations on mycachecreek
HOW WE HANDLE POLICY

Our Commitments Under These Terms

We hold ourselves to the same standards we publish here. Your account data is stored securely, access is protected by multi-factor authentication, and we do not share your personal information with third parties outside what our Privacy Policy specifies. When you request a change to your account — such as updating payment methods or closing your account entirely — we process those requests through a verified identity check. Here is how we approach the four areas that matter most to account holders.

Data Handling

Your account data, transaction history across PayPal, Venmo, and Play+, and identity documents are stored under encryption and retained only as long as legally required.

Account Security

Login access uses multi-factor authentication. Any suspicious session activity triggers an automatic hold and a verification prompt sent to your registered email or mobile number.

Cookie Use

We use session cookies to keep your lobby state and wallet balance current across devices. You can manage cookie preferences in your browser, though some account functions require them.

Requesting Changes

To update personal details, close your account, or dispute a term's application to your situation, submit a request through live chat or email with your account ID attached.

TERMS CONTACT PATHS

How to Reach Us About These Terms

Questions about specific clauses, account restrictions, or how a term applies to your situation are handled through our support channels. If a payment dispute involves PayPal or Venmo, reference your transaction ID when you contact us — it speeds up our review considerably. We aim to respond to formal terms-related inquiries within one business day.

Live Chat Start a chat session from your account dashboard for real-time help with terms questions, account flags, or payment disputes involving PayPal or Venmo.
Email Support Send a detailed message to our support address for written records of your terms inquiry. Include your account ID and the relevant clause or transaction reference.
Account Help Center The Help Center inside your account contains clause-specific articles covering Play+ card rules, wagering conduct standards, and withdrawal verification steps.

Common Questions About Your Account Terms

These are the terms questions we hear most often. Each answer reflects the current version of our Terms & Conditions — if a specific clause has been updated since your last login, the revised text in your account's Terms page is the controlling version.

Yes. Every deposit method — including PayPal, Venmo, and Play+ prepaid — is subject to these terms. The payment provider's own terms also apply separately alongside ours.

Duplicate accounts are closed immediately under our one-account rule. Any balance in a duplicate account is forfeited pending a review, and the primary account may be flagged for further verification.

We post a notice on the account dashboard when terms change. Continuing to log in and use your account after that notice counts as your acceptance of the revised version.

Access depends entirely on your state's laws. We are available in eligible states only. If your state does not permit real-money online casino activity, you cannot open or maintain an account.

Contact our support team via live chat or email with your account ID and a clear description of the disputed decision. Formal written disputes are reviewed within one business day.

A chargeback on a PayPal or Venmo transaction, suspected duplicate accounts, or activity flagged as inconsistent with your stated location can each trigger an account review and temporary hold.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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