Verifying Your mycachecreek Account
Account verification is how we protect your balance from unauthorized access. It's a one-time process, and once it's done you won't see it again on standard deposit and withdrawal requests. We ask for a government-issued photo ID — a driver's license or passport works — and a document that confirms your address, such as a recent utility bill or bank statement. Upload
both from your phone camera or desktop file browser through the secure document portal in account settings. Our team reviews submissions during normal processing windows; you'll get an in-app notification when your account is marked verified. Think of it as locking the vault your winnings sit in.
- Open Account Settings — Navigate to your profile, then select 'Verify Account' — the document portal is accessible on both iOS and Android without additional app downloads.
- Upload a Photo ID — A valid US driver's license, state ID, or passport works. The image must be clear and show all four corners of the document.
- Submit Proof of Address — A recent utility bill, bank statement, or government letter dated within 90 days confirms your address matches the account details on file.
- Await Confirmation — After submission, we review your documents and send an in-app notification once verified. Withdrawals queued during this window release automatically upon approval.